FAQ
Straight answers on fees, documents, remote tours and working with MoveToNYC.
Tell us about your move →Start with a free, no-obligation conversation.
ANSWERS BEFORE YOU COMMIT
Yes. Your agent walks through the home on a live video call, shows the layout, light, condition and building, and answers your questions in real time.
Yes. Buying is not limited to US citizens. Co-op boards and lenders set their own requirements, so we explain what applies to your purchase before you make an offer.
It depends on the building. Many ask for a minimum income or a guarantor when you have no US credit history. We ask what each building accepts before you apply. Approval is always the landlord's decision.
Under New York State law, a security deposit is capped at one month's rent and credit or background check fees are capped at $20. Your agent explains every payment and when it is due before you commit.
NY tenant protections ↗New York City's Fairness in Apartment Rental Expenses Act took effect on June 11, 2025. A landlord's agent cannot charge you a broker fee, and every fee you must pay has to be disclosed in writing before you sign a lease.
NYC broker fee rules ↗As soon as you have an approximate move date or purchase plan. We can discuss neighborhoods and preparation early, then agree on the right time to begin active viewings. Availability and approval timelines vary by property and building.
Tell us your circumstances early. Your agent can ask buildings what documentation they accept and whether guarantor options are available. Requirements differ, and approval is always the landlord’s or building’s decision.
Your agent can handle the search, video tours and much of the coordination remotely. They confirm which documents, signatures, interviews or appointments require your participation and whether any step needs to happen in person.
The initial conversation is free and carries no obligation. Before you engage an agent, that agent explains representation, any fee payable by you and when it is due in writing. For NYC rentals, a landlord’s broker fee cannot be passed to a tenant; if you choose to hire your own agent, a separate agreed fee may apply. Other property and transaction costs are discussed separately.
NYC broker fee rules ↗MoveToNYC introduces you to an agent covering Manhattan, Brooklyn, Queens, Long Island or New Jersey. That agent, licensed for the property's location, is your main contact and provides brokerage services through their brokerage. MoveToNYC stays in touch about your experience.
We work in English and Spanish. If you prefer another language, tell us in your inquiry and we’ll check whether an agent who speaks it is available.
LET’S START WITH YOU
Share a little about your plans—even if you’re still figuring them out. We’ll contact you personally to discuss your search.
Start my New York search →Free initial conversation. No obligation to move forward.
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